Cancellations & Refunds

Enquiries and visits

There is no website charge for making an enquiry or requesting a visit. The website does not take payments, and preparing an email does not create a booking. A visit time is confirmed separately.

If you need to cancel or change an arranged visit, please contact us as soon as possible. No visit cancellation fee applies unless a separate paid service and its cancellation terms were clearly agreed in advance.

Stall rentals and other paid services

Before payment, the written arrangement should confirm the service, dates, fees, taxes, deposit requirements, payment schedule and applicable notice or cancellation terms. The particular agreement determines how a paid reservation, ongoing stall rental or facility-use arrangement may be changed or ended, subject to applicable law.

Do not assume a deposit is non-refundable, or that an early departure creates an automatic refund. Any non-refundable portion, minimum term or cancellation charge must be clearly disclosed and agreed before payment. We do not introduce an undisclosed cancellation fee through this website policy.

How to request a change or refund

Email info@idealtrainingcentre.com with your name, service or stall details, relevant dates, payment reference if available, the change you are requesting and the reason. Do not email full payment-card or bank-account details. You may call first if the request is urgent; a written follow-up helps both parties keep a record.

We will review the request against the written agreement, payments received, services delivered, any agreed notice period and applicable rights. We will explain the proposed adjustment, any agreed deductions and the refund method or next steps. A refund or credit is not confirmed until communicated to you.

If a service becomes unavailable

If we cannot provide a confirmed service, we will contact the affected customer to discuss available alternatives and the treatment of prepaid, undelivered services under the agreement and applicable law. A substitute service or a credit instead of a refund will not be treated as accepted merely because it has been offered.

Weather, track conditions, maintenance, biosecurity restrictions or emergencies may affect access to particular areas. Temporary access changes do not automatically cancel every part of a boarding or stall-rental arrangement. Any adjustment depends on the affected service, the agreement and applicable rights.

Independent providers and statutory rights

Services separately arranged with a trainer, veterinarian, farrier, transporter or another independent provider are subject to that provider’s agreement and payment arrangements. Contact the provider about its fees and cancellations.

This policy does not remove any cancellation, refund or other remedy available under applicable law. Where a mandatory legal rule conflicts with a policy or agreement, that rule prevails. General information about applicable consumer contracts is available from Consumer Protection Ontario.